It's been 30 years since the French pharmacist Joel Dreyfuss moved to the Holy City after his first 20 years in Strasbourg, in eastern France. He had quite a revealing experience when he was back last summer visiting the French Alsace region, and went out shopping. He found himself demanding something with an "I want..." like a true Israeli, and thus was denied his request by a local shopkeeper. He also got a good lecturing to: "Here Sir we say "hello", "please", "thank you" and "goodbye". Joel Dreyfuss was stunned: "That's when I realized how rude I had become!"
It goes much deeper than the article suggests. Kibbutz doesn't explain it. The article says that Israel is at war and doesn't have time for nice. However, Israel is at war because it doesn't take the time for nice.